Terms and conditions of your Frequent Fitter Club membership

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Earning Frequent Fitter Club Points

You can only earn Points if you are a Member of the Club.

You will be awarded 80 Points for New Connections that are Confirmed as valid by us.

You can claim Points by registering your New Connections online at www.frequentfitter.co.nz. All New Connections must be registered online within 60 days of the New Connection being made to be eligible for Points.

Any New Connection entered on www.frequentfitter.co.nz outside of 60 days will show as Expired and you will not be rewarded for the connection.

Your Points will only be Confirmed when we have a validated the gas certificate details you provided via the Plumbers Board website www.pgdb.co.nz and the name of the New Connection shows as being a Customer.

Nothing in these terms and conditions affects any of your obligations under the Gas Act 1992, the Harzardous Substances and New Organisms Act 1996 or your remaining obligations under the Gas (Safety and Measurement) Regulations 2010.

We will determine the number of Points awarded for each of your Confirmed New Connections at our discretion and can change these at any time.

At the end of each month if your membership account has reached a balance of 100 Points or more, we will issue you a reward in the form of a Prezzy Card preloaded with credit for the dollar amount equal to your account balance on the last calendar date of the month. This Prezzy Card will be sent to you by courier within three weeks of the month ending.  We will then deduct the relevant Points from your account and adjust your balance.

Terms and conditions apply to the use of Prezzy Cards and these are available in full for your information at www.nzpost.co.nz/prezzycard.

Your Points balance will carry over to the next month if you have not reached a Points balance of 100.

We will not Reward any points for New Connections made by you prior to the date that you became a Member.

We have the right to select another form of reward payment other than a Prezzy Card at our discretion. 

Each New Connection is only eligible to earn Points once.

Any Points awarded or rewards earned under a Company Membership are allocated to the company, not to individuals who work for the Company.

Points cannot be bought with cash or used for the payment of Up-skilling course fees.

A buyer created tax invoice will be sent by us to you with each Prezzy Card reward issued to you, if you are GST registered and have provided us with your GST registration number.

You are responsible for declaring any Prezzy Card rewards or cash prizes you receive from us as income for taxation purposes.

For the avoidance of doubt we are not responsible for any legal, accounting or other tax obligations incurred by you as part of this programme.

One Point will be rewarded as and is equal to one New Zealand Dollar only.

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Frequent Fitter Club Points Validity and Expiry

Points expire 12 months after they are awarded.

Any New Connections registered more than 60 days after the job was completed will show as Expired and you will not be awarded Points for these.

Your Points will be validated by us when you have registered the New Connection information at www.frequentfitter.co.nz and the New Connection has been initiated and facilitated by you, the Member. 

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Frequent Fitter Club Points Activity

You can view your membership account information using our Club website, www.frequentfitter.co.nz at any time. 

Information on our website includes:

a)         your current total Points balance; and

b)         any Added Connections you may have

c)         any Confirmed connections you may have that have not yet been Rewarded

d)         any Expired connections you may have

e)         any Declined connection you may have

f)          any Rewarded connections you may have

g)         any Prezzy Card reward payments you have recieved from us

Points Activity

Your Points will not show as Rewarded until after we have Confirmed your New Connection(s) and issued you a Prezzy Card for the New Connection(s) concerned.

We may close an account that shows negative Points without any notice to you.

If any Points do not show as Rewarded within 60 days from the date you registered the New Connection online you can call us on 0800 464 427 to investigate why your Points have not been Rewarded.  You must be able to supply any supporting documentation as reasonably requested by us.

We will not enter into any correspondence with you in relation to Points Rewarded to your account beyond four months from the date of the New Connection.

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Frequent Fitter Club Prize Draws

Monthly prize draw

Each month, Members will be given one automatic entry into the prize draw for each Confirmed New Connection made during that month (for example, for connections made in January and confirmed in March, the entry will be in the March draw).

There are four prizes of a $500.00 cheque to be won in each month's monthly draw ("the monthly prize"). Members cannot win any more than one monthly prize in the same draw.

The winners of the monthly prize will be granted automatic entry into our six monthly bonus prize draw.

Six monthly bonus prize draws

There are two six monthly bonus prize draws ("bonus draw"). The bonus draws are for the period 1 July to 31 December, and 1 January to 30 June and will take place on or before 10 January and 10 July.

In each bonus draw, there is one prize of a $1,000 cheque to be won.

Monthly and six monthly prize draw ("the prize draws") winner will be notified within five working days of the end of each calendar month.

The prize will be paid by cheque with 10 working days of notification and will be delivered by hand or by courier, it will not be mailed.

Our decision is final and no correspondence will be entered into.

Contact reserves the right to alter prize draw amounts, draw frequency, form of payment, number of winners or cease the prize draws at our discretion.

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Frequent Club Membership

You may only hold one Club membership, which may be either a Company Membership or an Individual Membership.

You agree to notify us of a physical address to which your Prezzy Cards and any other prizes that may be offered by us can be delivered by courier and must be keep us updated with any changes to your contact or personal details.

Termination of Frequent Fitter Club Membership

You can terminate your Club membership at any time by giving us written notice.

We reserve the right to terminate your Club membership at any time without giving you a reason at any time.

Any Points balance accumulated by you will not be paid out at this time of your Membership termination.

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Frequent Fitter Club Programme

We may change these terms and conditions at any time without giving you written notice.  You can view our terms and conditions at any time using our Club website, www.frequentfitter.co.nz.

We give no warranty for the continuation of the Club and reserve the right to terminate it by giving at least 60 days notice to Members.  Any Points balance accumulated at this time will not be rewarded.

Your Points or prizes can not be redeemed for cash, used to pay for Up-skilling course fees, transferred or gifted to another Member.

All Points rewards and prize cash amounts paid to you are GST inclusive.

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Monitoring of Frequent Fitter Club Points and Membership

We reserve the right to monitor your membership account and carry out audits on your account. 

As a result of such audit, we may:

a)         debit Points from your account; and

b)         amend both incorrect pending and incorrect awarded Points.

c)         amend a New Connection(s) to show as Added, Confirmed, Declined, Expired or Rewarded

If you commit fraud in relation to the Club or abuse your membership or breach any of these terms and conditions, we may terminate your membership, any existing Points will be forfeited and we may also seek to recover any of the monetary value of any Prezzy Cards or other prizes you have received from us.

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Collection of Personal Information

You acknowledge that your personal information including your email address is collected and stored by us and our contractors for the purposes of administering the Club, including sending out promotional material about the Club or about other parts of our business.

Under the Privacy Act 1993, you have the right to access the personal information we have recorded and have it corrected/updated by us as necessary.